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Refund Policy – Aurum Royale
At Aurum Royale, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition as received
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Be in its original packaging
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Include any original tags, accessories, and documentation
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Be accompanied by proof of purchase
To initiate a return, please contact us at:
Once your return request has been reviewed and approved, we will provide detailed instructions on how and where to send your item.
Please note that returns sent without prior authorisation will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at support@aurummroyale.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including:
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Cosmetics and beauty products
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Personal care products
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Items marked as non-returnable
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Gift cards
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Sale or clearance items
If you are unsure whether your item qualifies for a return, please contact our support team before making a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, shade, or variant, please return the eligible product and place a new order once the return has been approved.
UK Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
The item must remain unused, unopened, and in its original packaging, together with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact Us
For any questions regarding returns, refunds, or your order, please contact:
We are always happy to assist you.