Versand
Shipping Policy – Aurum Royale
Last Updated: June 2026
Thank you for shopping with Aurum Royale.
We are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Delivery Times
Estimated delivery times are as follows:
United Kingdom
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Standard Delivery: 5–12 business days
Europe
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Standard Delivery: 5–15 business days
International Orders
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Standard Delivery: 7–20 business days
Please note that delivery times are estimates and may vary depending on location, customs procedures, carrier delays, weather conditions, or peak seasonal demand.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Tracking updates may take several days to appear after shipment.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, and other fees may be imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Aurum Royale cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping details.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Our support team will work with the carrier to investigate the shipment and assist you as quickly as possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of:
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The shipping packaging
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The shipping label
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The damaged item(s)
This will help us resolve the issue promptly.
Delivery Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Once an order has been processed or dispatched, we may be unable to make changes.
Contact Information
If you have any questions regarding shipping or delivery, please contact:
Aurum Royale
Email: support@aurummroyale.com
Website: www.aurummroyale.com